Never miss another customer. Ever.
Hundreds of companies are using Enable Chat and the results are great. Our customers call Enable Chat a “game changer”.
We have multiple case studies from companies who have seen significant increases in their online leads and have generated hundreds of thousands of dollars per month.
How much customization can we do?
At the moment, clients are able to customize the templates we have provided. Clients can customize their responses to certain questions, change the wording of how they prompt new questions, and exclude certain questions that they don’t want to include in a given template. Additional
features are constantly being developed to allow for further customization.
Can this integrate with my system?
As long as you have the necessary API endpoints for us to transfer data to your system, we can easily pass along data to any system. We are in the process of completing additional integrations so we will be able to integrate with virtually all of the major CRMs.
Can I receive a text notification?
Yes. All we need is a phone number and we can set it up.
Can I add questions?
You aren’t able to add questions to the templates at the moment because there needs to be some logic coded into the conversation. We work closely with all partners and clients and have customized hundreds of bots based on needs.
Typically, we like to review any questions you may want to add just so we can ensure certain questions won’t cause conversions to suffer. All of our bot templates are built with the purpose of converting traffic at the highest
rate and we want to make sure we always maintain our top-notch standard.
We are also developing a knowledge HUB feature which will allow for questions to be answered.
Can I create new templates?
New templates are added every month based on demand in the market! If you have a template you want to be added, just let us know what the template is for and what kind of information you are looking to capture!
We do offer a “General bot” template which serves to capture information quickly. We also have a hybrid live chat service which gives you the opportunity to jump in at any time regardless of what template you are using.
How do you handle customers who come across as confused?
With any AI, conversations aren’t going to be perfect. Our AI is constantly learning and able to answer new questions every week. Fortunately, we do allow our customers to jump into the chat at any time if a question is asked that our bot might not understand. Notifications can be configured for when this happens.
How much do you charge customers?
Our standard price range is from $199-$499/mo. The price depends on the size of the company, how many leads they estimate from their website each month, and how much traffic their site is getting. This also gives our partners room for a big margin when reselling the product.
Can I customize the bot to my brand?
Yes, on the customize chatbot section on the backend dashboard, you can customize the bot. It only takes a few minutes and our team is willing to help if there are any questions!
Why is Enable Chat better than live chat?
Enable Chat is fully automated. This means that you don’t have to worry about a company managing the chat for you or you don’t have to pay someone to do it. This saves a lot of money. We also see extremely high chat completion rates because of the automation. When someone starts a chat, they end up completing it 85-95% of the time! When you compare this to the 20-30% completion rates of live chat, it’s a no brainer to use Enable Chat.
How does the bot work on texting?
We have the ability to text enable any phone number so your automated Enable Chat conversation can engage customers through text. We still give all of the same features on your account so you still have the ability to jump in and text your customers directly through your Enable Chat account.
Adding Enable Chat to your Facebook page is simple and can be done by logging in and authorizing our bot to engage on your Facebook Messenger page.
When a chat starts, you can enable desktop notifications so you have the opportunity to jump into the conversation. We recently have added sound notifications as well so you can enable a sound bite to play every time a chat starts as well.
How does tracking work?
We have tracking integrations with Google Goal Tracking, and Google Tag Manager. We also provide our own internal tracking directly through your dashboard. On your dashboard, you will be able to see how many chats were started vs. completed, # of reviews, # of call clicks, source of the chat origination (I.E. Google, Facebook, Bing), and also UTM URLs if you want to track back to specific campaigns or buttons.